What happens on every call Nous answers for your practice, and what your front desk sees afterwards.
Every call starts with your practice's greeting and a notice that the call is recorded. Outside your hours, the greeting says when you're open.
Before taking a message or briefing your desk, Nous asks the caller's name, reads it back and has it spelled if it's wrong, then asks briefly why they're calling. No question is asked more than twice, so a call never gets stuck.
What happens next depends on your front desk.
Each call appears with a written summary, an urgency rating and the full conversation, including holds and repeated questions. When a receptionist took the call, their part is added a few minutes later.
Every message becomes an open callback. Your team works through them, phones each patient back and marks the call done.
At any pointEmergency words bring 911 guidance and an urgent flag for your team. Questions about your hours, address, parking or insurance are answered on the spot. "Never mind" ends the call politely.
The same three calls we demo to practices: after hours, a busy front desk, and a call put through. Play each line, then see what lands on the dashboard.
Sample callers, not patient data. Each practice sets the wording, the voice and the callback promise.
A secure web dashboard your receptionists open alongside their phone. It shows what came in, what Nous did, and which patients are waiting on a call back.
Time, caller, outcome and callback status, refreshed every 10 seconds.
Show open callbacks only, search by phone number, and save the views you use.
Summary, urgency, caller details and the whole conversation as chat bubbles.
One button per call, with a record of who viewed and updated it.
No call details are stored on the staff computer.
No self sign-up, strong passwords, and a phone-app code as a second step.
Records, recordings, transcripts, keys, logs and sign-in data stay on AWS Canada (Central). Speech recognition and call summaries run there too.
Every caller hears that the call is recorded before anything else. Nous's own voice isn't audio-recorded.
No patient details in logs, call-routing data or browser storage. Phone numbers are masked.
Stored data is encrypted with a dedicated, rotated key; all traffic uses TLS.
Each view and status change is logged with user, time and IP address, and kept for two years.
A caller's records and recordings can be deleted on request.
Summaries are written in Canada too. After a call, an AI model running on AWS in Canada writes the summary, so the conversation text never leaves the country to be summarized. Canadian privacy law (PIPEDA and provincial laws) applies.
We'll run a live demo of an after-hours call, a busy front desk and a call put through, and you'll watch each one land on the dashboard.