Nous answers your practice's phone, day or night. When the desk is free it puts the call through, with a private briefing for your receptionist first if you want one. When they're busy or you're closed it takes a message, and every message becomes a callback a person returns.
Calls
Sample calls, laid out as in the Nous dashboard · not patient data
Your front desk is checking patients in, answering questions and booking care, and the phone doesn't wait. Calls that go unanswered don't always call back.
The busiest minutes at the counter are when the phone rings most. Someone waits, either at the desk or on the line.
A patient with a chipped tooth on Saturday leaves a message, or calls the next practice that answers.
Someone listens to every voicemail, looks each patient up and calls back, often more than once.
It depends on your front desk at the moment the phone rings.
Nous connects the caller to your front desk. Turn on briefings and your receptionist privately hears who's calling and why first.
The caller hears hold music. After about 25 seconds, Nous offers to take a message and confirms a callback number.
Outside your hours or on a holiday, Nous takes a message and tells the caller when to expect a call back.
At any point, emergency words bring 911 guidance and an urgent flag for your team, and common questions about your hours, address, parking or insurance are answered on the spot.
Nous runs on AWS in Canada (Central). Call records, recordings, transcripts, encryption keys, logs and sign-in data are stored there, and speech recognition and call summaries run there too.
Patient data lives in a dedicated AWS account, covered by the AWS health-data agreement (BAA) before any patient calls.
Stored data is encrypted with a dedicated key and all traffic uses TLS. Patient details never appear in system logs.
Each time someone views or updates a call, the user, time and IP address are logged and kept for two years.
Summaries are written in Canada too. After a call, an AI model running on AWS in Canada writes the summary, so the conversation text never leaves the country to be summarized.
We count the calls your practice misses today.
Your hours, holidays, common answers and every sentence Nous says.
Real calls on a test number before any patient hears it.
Nous answers your line; your desk works from the dashboard.
We measure against the baseline. You decide what's next.
We'll run a live demo with three calls: after hours, a busy front desk, and a call put through. Each one appears on the dashboard as it happens.